Kiltearn House

Booking Policy

A credit/debit card number is needed to confirm the reservation. Upon booking, a deposit will be payable equivalent to the cost of one night's stay, with the balance taken at 6am on the morning of your arrival. For guests who arrive and book in person for the same day, full payment will be taken up front.
When you book with us you’ll receive an automatic confirmation from our online booking system. Please use this opportunity to ensure all details are correct- it is your responsibility to contact us immediately if any details are incorrect. A copy of your receipt will be emailed to you upon departure, with a printed version available upon request.
If you prefer, it is possible to book with us over the phone. Please call 01349 830617.
If you have made your booking via a third party website (eg Booking.com), your contract of booking falls under Kiltearn Guest House and therefore our detailed Terms & Conditions published on our own website will take precedence and you are bound by these automatically. It is more cost effective to book direct to avoid commission fees.

Cancellation Policy

Should you wish to cancel, please notify us at least 2 weeks in advance. Please note, if a cancellation occurs within 14 days of arrival the deposit will not be refunded. We strongly advise that you have travel insurance to cover you if you need to cancel. We reserve the right to charge your card in the event of a no-show or should the booking be cancelled within the 2 week time period. By entering into this contract you are authorising us to make these charges without additional consent being required.

General Terms

Lost Property
Any lost property items will be disposed of at the end of the six month period after the visit took place. We will do our best to contact you and return to the rightful owner. We hold no responsibility for the loss or damage of your item whilst in transit.
It is your responsibility to ensure that any travel insurance cover you have provides adequate cover for your needs and for the duration of your stay. If you cancel your booking, you will be asked to contact your insurance provider so please ensure you have some.
We provide wireless internet access free of charge to our guests who agree to abide by the following terms and conditions whilst using our internet connection.
You will be connecting to a public network and the security of your internet browsing device is your own responsibility. We strongly recommend the use of frequently updated firewall and anti-virus software.
We have no responsibility for, or control over, the internet services you access and do not guarantee that any services will be available or are error or virus free. We have no responsibility for, or control over, the information you transmit or receive.
We cannot guarantee the availability of the WI-FI; the speed at which information may be transmitted or received via the service; or that the WI-FI will be compatible with your equipment or any software which you use.

Acceptable Use Policy (AUP).
You must not use the WI-FI to access internet services or send or receive e-mails, which are:
Defamatory, threatening, intimidatory or which could be classed as harassment; contain obscene, profane or abusive language or material; contain pornographic material; contain offensive or derogatory images regarding sex, race, religion, sexual orientation, colour, origin, age, physical or mental disability or medical condition; contain material which infringe third party’s rights (including intellectual property rights); in our reasonable opinion may adversely affect the manner in which we carry out our business; or are otherwise unlawful or inappropriate; music, video, pictures, text and other content on the internet are copyright works and you should not download, alter, e-mail or otherwise use such content unless certain that the owner of such works has authorised its use by you.
We may terminate or temporarily suspend the service if we reasonably believe that you are in breach of any provisions of this agreement.
You must not use the service to engage in any activity which constitutes or is capable of constituting a criminal offence, either under Scottish Law or any other country throughout the world. You agree and acknowledge that we may be required to provide assistance and information to law enforcement, governmental agencies and other authorities. You agree to compensate us fully for any claims or legal action made or threatened against us by someone else because you have used the service in breach of these terms and conditions.
We have no responsibility (to the extent permitted by law) to compensate you for any direct financial loss, loss of profit, revenue, time, anticipated savings or profit or revenue, opportunity, data, use, business, wasted expenditure, business interruption, loss arising from disclosure of confidential information, loss arising from or in connection with use of the service or inability to use or access the service or a failure, suspension or withdrawal of all or part of the service at any time or damage to physical property or for any other similar direct loss that may arise in relation to this agreement whether or not we were advised in advance of the possibility of such loss or damage.

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